Privacy Policy

Last updated: February 10, 2026

1. Introduction

dFactoryIndex (“DFI,” “we,” “us”) is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

2. Information We Collect

Information you provide: Name, email, company, phone number, and role when you fill out forms (demo requests, contact forms, account registration). Payment information when you purchase a subscription.

Information collected automatically: IP address, browser type, device information, pages visited, and referring URL via standard web analytics. We use cookies for session management and analytics.

Platform data: When you use DFI products, telemetry data, BOM data, training records, and other content you create is stored within your tenant. This data belongs to you.

3. How We Use Your Information

  • Provide, maintain, and improve our products and services
  • Process transactions and send related information
  • Respond to your inquiries and support requests
  • Send product updates and marketing communications (with opt-out)
  • Monitor and analyze usage trends to improve user experience
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information with:

  • Service providers who assist in operating our platform (hosting, analytics, payment processing)
  • Partners (YaLong, ARS) when you use bundled training solutions, limited to what is necessary for service delivery
  • Law enforcement when required by law

5. Data Security

We implement industry-standard security measures: encryption in transit (TLS 1.3) and at rest (AES-256), role-based access control, audit logging, and regular penetration testing. For on-premises deployments, your data never leaves your network.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Platform data (telemetry, BOMs, training records) is retained according to your subscription tier and can be exported or deleted upon request.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at privacy@dfactoryindex.com.

8. Contact

For privacy-related questions, contact our Data Protection Officer at privacy@dfactoryindex.com.